Shipping policy

Thank you for visiting and shopping at Puha Express. Following are the terms and conditions that constitute our Shipping Policy.

Domestic Shipping Policy

Shipment Processing Time:

Our dispatch team operates 7:00am - 5:00pm, Monday through Thursday. Our goal is to ship every order we receive the same day, with some orders rarely dispatched the next business day (excluding Fridays, weekends and holidays). If there are significant delays, we will notify you via email or telephone.

Shipping Rates & Delivery Estimates:

Shipping charges will be calculated and displayed at checkout. Estimated delivery time is 1-2 business days. Delivery delays can occasionally occur.

Shipment Confirmation & Order Tracking:

You will receive a Shipment Confirmation email containing your tracking number(s) once your order has shipped. The tracking number will be active within 24 hours.

International Shipping Policy

We currently ship worldwide, with some exceptions. If you are not presented with a shipping rate for your location, please contact us for a custom quote. Rates and delivery times vary by location.

Customs, Duties, and Taxes:

Puha Express is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Damages:

While Puha Express is not liable for any products damaged or lost during shipping, we will make sure that all issues are resolved. If you received your order damaged, please contact us immediately to resolve the situation, which may include contacting the shipment carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim.

Export conditions and restrictions:

There are no export restrictions on any products available on this website.

Import Regulations Vary:

Import regulations and restrictions vary from country to country, and they can change frequently. As a result, it's virtually impossible for us to be aware of all the specific requirements for every destination country we ship to.

Customer Responsibility:

When placing an order with us, it is your responsibility to be aware of the import regulations and restrictions in your destination country. This includes but is not limited to customs duties, taxes, import permits, and any other requirements that may apply to the products you intend to purchase.

Research and Compliance:

We encourage you to research the import regulations and guidelines of your country to ensure that the items you order from Puha Express comply with all applicable laws and regulations. This may involve checking with your local customs office or relevant government agencies to verify the permissibility of the products you wish to purchase.

Returns and Confiscation:

In the event that a package is held or confiscated by customs due to non-compliance with import regulations, Puha Express will not be held liable. If a package is returned to us due to such issues, we will refund the cost of the items, excluding shipping charges. However, we cannot be responsible for any customs duties, taxes, or fees incurred.

Transparent Product Information:

We provide comprehensive and accurate product information to assist you in making informed purchasing decisions. We recommend reviewing product descriptions, specifications, and any relevant certifications or documentation to ensure that the products you choose align with your country's import regulations.

We appreciate your understanding and cooperation in adhering to your country's import regulations. If you have any questions or concerns about shipping, customs, or import-related matters, please feel free to contact our customer support team. We are here to assist you and provide guidance throughout your shopping journey.

Carbon-Neutral Shipping:

At Puha Express, we are committed to reducing our environmental impact and taking steps towards a more sustainable future. As part of our climate commitment, we are proud to offer carbon-neutral shipping for all orders placed on our website.

How We Achieve Carbon Neutrality:

To achieve carbon neutrality, we partner with Shopify Planet, a pioneering initiative by Shopify that helps businesses offset their carbon emissions. Through this collaboration, we invest in various projects that promote environmental conservation and reduce greenhouse gas emissions equivalent to those generated during the shipping process.

Offsetting Our Emissions:

For every order shipped from our warehouse to your doorstep, we calculate the carbon footprint generated during transportation. We then invest in environmental projects, such as reforestation, renewable energy, and conservation initiatives, to offset the equivalent amount of carbon emissions. This investment ensures that your order's shipping is carbon-neutral and contributes to positive environmental outcomes.

Our Green Shipping Partners:

We work closely with shipping partners that share our commitment to sustainability. These partners actively implement eco-friendly practices, such as optimising delivery routes, using energy-efficient transportation, and employing innovative technologies to reduce emissions.

Together for a Greener Future:

By choosing Puha Express, you are making a conscious choice to support a greener future. Our carbon-neutral shipping option allows you to enjoy your purchase while knowing that it has been delivered with minimal impact on the environment.

We are continually exploring new ways to improve our sustainability efforts and reduce our carbon footprint further. Your support and patronage enable us to contribute to positive environmental change and drive progress towards a more sustainable world.

If you have any questions or suggestions regarding our shipping practices or sustainability initiatives, we welcome your feedback. Let's work together to make a positive impact on our planet.